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— John Adams"I am well pleased with what I hear of you: The principal Satisfaction I can expect in Life, in future will be in your good Behavior and that of my other Children. My Hopes from all of you are very agreable. God grant, I may not be disappointed."
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We need more expensive gasoline to change consumer behavior," Mr. Jackson said. Otherwise, Americans will continue to favor big vehicles, not matter what kind of fuel-economy standards the government imposes on auto makers. Four dollars a gallon, he added, "is a good start.
— Michael J. Jackson
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Most clients expect experience design to be a discrete activity, solving all their problems with a single functional specification or a single research study. It must be an ongoing effort, a process of continually learning about users, responding to their behaviors, and evolving the product or service.
— Dan Brown
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