"The reason 'closure' is a cliche is that it is used too often, too imprecisely, and doesn't in any case reflect reality. In reality, such closure in broken friendships and much else in life is rarely achieved; only death brings closure and then not always for those still living."

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What I bring to the interview is respect. The person recognizes that you respect them because you're listening. Because you're listening, they feel good about talking to you. When someone tells me a thing that happened, what do I feel inside? I want to get the story out. It's for the person who reads it to have the feeling . . . In most cases the person I encounter is not a celebrity; rather the ordinary person. "Ordinary" is a word I loathe. It has a patronizing air. I have come across ordinary people who have done extraordinary things. (p. 176)

— Studs Terkel