"Hey!" I exclaimed, seeing the total. "They're charging me retail. Glenn!" I complained. "They can't do that." I shook it at him. "I shouldn't have to pay retail!" "What did you expect? You can keep that. It's your copy." I sat back in a huff and shoved it in my bag with my sticky scarf as he typed his slow, painful way through my report. "Where's this human compassion I keep hearing about?" "That's it, baby doll," he said, voice smoother than usual. He was laughing at me."