"While it is becoming increasingly obvious that the fundamental architecture of a system has a profound Influence on the quality of its human factors, the vast majority of human factors studies concern the surface of hardware (keyboards, screens) or the very surface of the software (command names, menu formats)."

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We will come to understand the part a difficult circumstance has played in our lives. Hindsight makes so much clear. The broken marriage, the lost job, the loneliness have all contributed to who we are becoming. The joy of the wisdom we are acquiring is that hindsight comes more quickly. We can, on occasion, begin to accept a difficult situation's contribution to our wholeness while caught in the turmoil.

— Karan Casey