"My first publication was a haiku in a children's magazine when I was 9 years old. I received one dollar for it! I gave the check to my dad for Christmas, and he framed it and hung it over his desk."

Previous Quote

Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the music in your office and lobby areas. Make sure what your customers hear sounds good.

— Ron Kaufman