"Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the music in your office and lobby areas. Make sure what your customers hear sounds good."

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We have to unclutter our brains from worries that maybe people don't like us. Women tend to worry about popularity; it doesn't matter if they like you. They need to respect you. They need to show that respect for you in your pay check. And that needs to be okay.

— Mika Brzezinski