"One often reads about the art of conversation-how it's dying or what's needed to make it flourish, or how rare good ones are. But wouldn't you agree that the infinitely more valuable rara avis [rare bird] is a good listener."

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I discovered that resolution of conflict comes from people being able to express their own feelings and their own needs in the face of another. Making agreements and setting goals without building upon the feelings of the parties involved is empty, because it does not consider the vulnerabilities of our own humanity.

— Peter Block