"I'm not shy about heated debate or passionate discourse, but when people get crazy or rude, that's a buzz kill. There's got to be a better code of conduct, some basic etiquette."

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People were buying milk, or filling their cars with petrol, or even posting letters. And what no one else knew was the appalling weight of the thing they were carrying inside. The superhuman effort it took sometimes to be normal, and a part of things that appeared both easy and everyday. The loneliness of that.

— Rachel Joyce