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— Ottessa Moshfegh"I think we waste a lot of time trying to convince other people that we're right. A lot of times we don't actually care what another person thinks, we just want to say what we think. To hear it reflected back to us and that we're okay, to hear that we have been understood and that we're correct - so that we can continue to be who we are in the ways we've been being, and we have nothing to feel bad about and everything is just fine. Even if what we're talking about is, like, police brutality."
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The only person you have to convince is yourself.
— Mido Hamada
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Convincing isn't really possible in an age of customer control. Customers hold most of the cards today. They have good visibility into their choices, and they can easily share information with each other. Not only that, they don't like to be sold. But they do like to buy. Your job shouldn't be to convince customers to buy, but to help them buy what they want.
— Marty Neumeier
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