"I don't mind critics. I mean, I wrote for Rolling Stone for a hot minute. I like criticism. I enjoy criticism. The thing I don't like is cruelty for cruelty's sake. You don't have to be a jerk to say something negative. You can say something in the negative sense and have class."

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The man Dickens, whom the world at large thought it knew, stood for all the Victorian virtues - probity, kindness, hard work, sympathy for the down-trodden, the sanctity of domestic life - even as his novels exposed the violence, hypocrisy, greed, and cruelty of the Victorian age.

— Robert Gottlieb