"There are companies which are prepared to change the way they work. They realize that nothing can be based on what used to be, that there is a better way. But, 99 percent of companies are not ready, [they are] caught in an industrial Jurassic Park."

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As I was whizzing around the United States on yet another demented book tour, getting up at four in the morning to catch planes, doing two cities a day, eating the Pringle food object out of the mini-bar at night as I crawled around on the hotel room floor, too tired even to phone room service, I thought, 'There must be a better way of doing this'.

— Margaret Atwood