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— Richard Koch"The road to hell is paved with the pursuit of volume. Volume leads to marginal products, marginal customers, and greatly increased managerial complexity."
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We are focused on features, not products. We eliminated future products that would have made the complexity problem worse. We don't want to have 20 different products that work in 20 different ways. I was getting lost at our site keeping track of everything. I would rather have a smaller set of products that have a shared set of features.
— Sergey Brin
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It's the old idea that the process of evolution is some push in the direction of greater complexity--in particular greater intellectual complexity. In one twig of the tree of life, namely ours, having a big brain happened to have advantages. But that's just what worked for a particular species of primate 5 to 7 million years ago.
— Steven Pinker
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