"Discoveries from one community cannot be repackaged and provided to another as a silver bullet, That's a "best practice" rollout and it invariably evokes the immune rejection response."

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In the UK what we've found is that even businesses which prided themselves already on their efficient management find that a really beady-eyed scrutiny of their resource management, with an eye to environmental best-practice and long term sustainability, produce fresh efficiency and fresh savings that actually shock those in the company

— Margaret Beckett