"We had to address information technology in the ways we had not before and give the agents the tools that they need to do their job more efficiently and more expeditiously."

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The road to success, for me, was a long and arduous journey, strewn with obstacles and traps, pitfalls and hurdles-all created by myself. Painful as it is, I speak of those sad and frustrating times whenever I am invited to address sales gatherings, corporate conventions, and success rallies, in the hope that my personal experiences will serve as sufficient evidence for all who hear me that they have it in their own power to make their lives as glorious or as terrible as they choose.

— Og Mandino