"Two different things: A crowd is a tribe without a leader. A crowd is a tribe without communication. Most organizations spend their time marketing to the crowd. Smart organizations assemble the tribe."

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There were a lot of people shouting out. I know it's not proper tennis etiquette, but this is the first time I've ever played here that the crowd has been behind me like that. Today I felt American, you know, for the first time at the U.S. Open. So I've waited my whole career to have this moment and here it is. ... It was great. It was awesome. It was like winning gold.

— Venus Williams