"I have a little history. I met Stone Temple Pilots, and their guitar player was a huge Extreme fan. Somewhere down the road, Extreme made its statement."

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Empathic listening takes time, but it doesn't take anywhere near as much time as it takes to back up and correct misunderstandings when you're already miles down the road; to redo; to live with unexpressed and unsolved problems; to deal with the results of not giving people psychological air.

— Stephen Covey