"We are superior to the competition because we hire employees who work in an environment of belonging and purpose. We foster a climate where the employee can deliver what the customer wants. You cannot deliver what the customer wants by controlling the employee."

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A refugee is not just someone lacking in money and everything else. A refugee is vulnerable to the slightest touch: he has lost his country, his friends, his earthly belongings. He is a stranger, sick at heart. He is suspicious; he feels misunderstood. If people smile, he thinks they ridicule him; if they look serious, he thinks they don't like him. He is a full-grown tree in the dangerous process of being transplanted, with the chance of possibly not being able to take root in the new soil.

— Maria Franziska von Trapp