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Everyone is in the business of customer satisfaction.Wh o are your customers and how are they doing?
Sep 10, 2025
We're improving and taking our levels of customer satisfaction higher and higher....Our customers are happier than they were before.
Don't go into business with the sole objective of making lot of money. If you put service, quality, and customer satisfaction first-the money will follow.
Of course if you are launching a new business you can thinking about revenues, profits, and so on, but metrics such as customer satisfaction or employee retention might be meaningful if you are focusing more internally.
All of management's efforts for Kaizen boil down to two words: customer satisfaction.
Customer service is the new marketing.
The by-product of fewer technical support issues is also an increase in customer satisfaction, which can be reflected in reduced subscriber churn.
If we have 99% [market] share of Ford Company, the question to us is 'How do we improve the customer satisfaction in order to get that additional 1% share?
If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.
Customer service shouldn't just be A department, it should be the entire company.
You can't delegate growth or customer satisfaction.
IF YOUR JOB IS CUSTOMER SATISFACTION, YOUR REAL JOB TITLE IS PROBLEM SOLVER.
In business, the idea of measuring what you are doing, picking the measurements that count like customer satisfaction and performance... you thrive on that.
I always want to know whether the customers are satisfied; customer satisfaction is, after all, my ultimate goal!
The first step in exceeding your customer's expectations is to know those expectations.
Every day were saying, 'How can we keep this customer happy?' How can we get ahead in innovation by doing this, because if we don't, somebody else will.
The single most important thing is to make people happy. If you are making people happy, as a side effect, they will be happy to open up their wallets and pay you.
If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.
If you're competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.
Employees are given the chance to help shape their company by participating in a company-wide communications program making suggestions on waste reduction, environmental improvement, customer satisfaction, quality improvement, and safety issues.
Without doubt, there are lots of ways to measure the pulse of a business. But if you have employee engagement, customer satisfaction, and cash flow right, you can be sure your company is healthy and on the way to winning.
Too often we measure everything and understand nothing. The three most important things you need to measure in a business are customer satisfaction, employee satisfaction, and cash flow. If you’re growing customer satisfaction, your global market share is sure to grow, too. Employee satisfaction gets you productivity, quality, pride, and creativity. And cash flow is the pulse—the key vital sign of a company.
If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction and cash flow.
Customers don't expect you to be perfect. They do expect you to fix things when they go wrong.
In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.
If you work just for money, you'll never make it, but if you love what you're doing and you always put the customer first, success will be yours.
Customer satisfaction is worthless. Customer loyalty is priceless.
No company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.
A satisfied customer is the best business strategy of all.
We are superior to the competition because we hire employees who work in an environment of belonging and purpose. We foster a climate where the employee can deliver what the customer wants. You cannot deliver what the customer wants by controlling the employee.
A lot of companies have chosen to downsize, and maybe that was the right thing for them. We chose a different path. Our belief was that if we kept putting great products in front of customers, they would continue to open their wallets.
The Malcolm Baldrige National Quality Award, which highlights customer satisfaction, workforce empowerment, and increased productivity, has come to symbolize America's commitment to excellence.
Every company's greatest assets are its customers, because without customers there is no company.
There are only three measurements that tell you nearly everything you need to know about your organization's overall performance: employee engagement, customer satisfaction, and cash flow...It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.
Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves
A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.
The federal government said today they've begun training sessions for airport security workers to provide what they call more customer satisfaction to the travels, they want to make it easier for us. They're instructing security guards to glance at your luggage tags so that they can call you by your first name. Isn't that creepy? The guy touching your wife, calling her by her first name.
One customer well taken care of could be more valuable than $10,000 worth of advertising.
Courteous treatment will make a customer a walking advertisement.
Your most unhappy customers are your greatest source of learning.
What's Your Purple Goldfish? busts a myth and reveals a simple truth about customer service. Stan uncovers the recipe for creating signature added value that increases customer satisfaction and drives positive word of mouth.
Kind words can be short and easy to speak, but their echoes are truly endless.
A lot of people have fancy things to say about customer service, but it's just a day-in, day-out, ongoing, never-ending, persevering, compassionate kind of activity.
I have observed several hundred salespeople who were taught to use deceptive practices like 'bait and switch' and encouraged to play negotiation games with customers. They were so stressed by this behavior that they suffered from a high incidence of alcohol and substance abuse, divorce, job-jumping, and low productivity. In the same industry, I have observed countless people who had been taught to sell with high integrity. Ironically, their customer satisfaction, profit margins, and salesperson retention were significantly higher.
You can make more friends in two months by becoming interested in other people than you can in two years by trying to get other people interested in you.
Well done is better than well said.