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If we don't take care of our customers, someone else will.
Sep 17, 2025
If we do not lay out ourselves in the service of mankind whom should we serve?
Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff.
There's a place in the world for any business that takes care of its customers-after the sale.
Be helpful - even if there's no immediate profit in it.
Memorable customer service can only take place in a human-to-human situation.
Setting customer expectations at a level that is aligned with consistently deliverable levels of customer service requires that your whole staff, from product development to marketing, works in harmony with your brand image.
Customer service is just a day-in, day-out ongoing, never-ending, unremitting, persevering, compassionate, type of activity.
Make the customer the hero of your brand's story.
Revolve your world around the customer and more customers will revolve around you.
Men are rich only as they give. He who gives great service gets great rewards.
If we keep doing what we're doing, we're going to keep getting what we're getting.
Worry about being better; bigger will take care of itself. Think one customer at a time and take care of each one the best way you can.
Right or wrong, the customer is always right.
There is a spiritual aspect to our lives - when we give, we receive-when a business does something good for somebody, that somebody feels good about them!
Nobody cares how much you know, until they know how much you care.
There are no traffic jams along the extra mile.
Being on par in terms of price and quality only gets you into the game. Service wins the game.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
Know what your customers want most and what your company does best. Focus on where those two meet.
The goal as a company is to have customer service that is not just the best, but legendary.
Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.
If you're not serving the customer, your job is to be serving someone who is.
The purpose of a business is to create a customer.
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you.
Do what you do so well that they will want to see it again and bring their friends.
There is only one boss. The customer.
Unless you have 100% customer satisfaction, you must improve.
The longer you wait, the harder it is to provide outstanding customer service.
If you don't genuinely like your customers, chances are they won't buy.
Every great business is built on friendship.
Customers don't expect you to be perfect. They do expect you to fix things when they go wrong.
In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.
If you work just for money, you'll never make it, but if you love what you're doing and you always put the customer first, success will be yours.
Customer satisfaction is worthless. Customer loyalty is priceless.
It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.
Make your product easier to buy than your competition, or you will find your customers buying from them, not you.
It is so much easier to be nice, to be respectful, to put yourself in your customers' shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship.
If you want to be creative in your company, your career, your life, all it takes is one easy step...the extra one. When you encounter a familiar plan, you just ask one question: "What ELSE could we do?"
Every company's greatest assets are its customers, because without customers there is no company.
Dealing with people is probably the biggest problem you face, especially if you are in business. Yes, and that is also true if you are a housewife, architect or engineer.
Strive not to be a success, but rather to be of value.
Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.
What helps people, helps business.
The best way to find yourself is to lose yourself in the service of others.
Kind words can be short and easy to speak, but their echoes are truly endless.
A lot of people have fancy things to say about customer service, but it's just a day-in, day-out, ongoing, never-ending, persevering, compassionate kind of activity.
Always do more than is required of you.
Kind words do not cost much. Yet they accomplish much.