"These doctors, who had long experience with people in pain in addition to their traditional training and schooling, had discovered that nothing happens without communication, treatment based on evidence of outcome, and what used to be called a good bedside manner."

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Hardy Cates," I said, coming into the room, "you behave, or I'll step on your tube." The nurse seemed taken aback by my unsympathetic bedside manner. But Hardy's gaze met mine in a moment of bright, hot voltage, and he relaxed, reassured in a way that cooing sympathy could never have done. "That only works if it's a breathing tube," he told me.

— Lisa Kleypas