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Selfless acts are a source of profound meaning for your self and your life.
Sep 10, 2025
What does your product really mean to the people who buy it?
Things that are obvious don't need to be talked about. Things that are missing, do.
The principle was right there - you couldn't miss it. The more we did for our customers, the more they did for us.
If you want to interest people, make them think. If you want to inspire people, make them feel.
The customer is the final inspector.
If one of our customers comes into the store without a smile, I'll give them one of mine.
If e-mail had been around before the telephone was invented, people would have said, 'Hey, forget e-mail! With this new telephone invention I can actually talk to people!'.
A great leader makes what is visible in their mind, visible to all.
Don't let doing enough be good enough.
If you only give back what you get from other people, you're not giving as much as you can.
When was the last time you did something for the first time?
Service is what life is all about.
Service is the rent we pay for the privilege of living on this earth.
Meeting expectations is good. Exceeding expectations is better.
The cutting edge of service is always being honed and polished.
Don't let high-speed completely replace high-touch. Your customers may appreciate both.
Good customers want good quality service. Great customers want it even more.
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
If your customers have to ask you for it, you haven't been thinking far enough ahead.
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
Preparation is good, but customers need results.
Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.
The right measure is not how many customers you've got, but how closely you hold them.
If customers say you're just 'all right', you've not done enough, you've failed to delight.
If you were a customer, would you come back to buy your products or services?
Employees are the key to your success with customers. Treat them well!
Developing great employees attracts great customers.
Customer service is not a department, it's everyone's job.
Ask your loyal customers for positive comments about your products and your service. Then post these testimonials where other customers and prospects can enjoy them.
If the rate of change on the outside exceeds the rate of change on the inside, the end is near.
Sell practical, tested merchandise at a reasonable profit, treat your customers like human beings - and they will always come back.
It is easier to do a job right than to explain why you didn't.
The bottom line is a by-product of taking care of your main product - your customers.
You are the person who determines what you do. That's a big responsibility. Make the most of it.
A professional is someone who can do his best work when he doesn't feel like it.
I don't want to do business with those who don't make a profit, because they can't give the best service.
Being on par in terms of price and quality only gets you into the game. Service wins the game.
Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.
The longer you wait, the harder it is to provide outstanding customer service.
No one ever delighted a customer by being 'good enough'.
Be confident enough to encourage confidence in others.
Do the right thing. It will gratify some people and astonish the rest.
I'm not a driven businessman, but a driven artist. I never think about money. Beautiful things make money.
Once a new technology rolls over you, if you're not part of the steamroller, you're part of the road.
Set your expectations high; find men and women whose integrity and values you respect; get their agreement on a course of action; and give them your ultimate trust.
Your most unhappy customers are your greatest source of learning.
A service culture doesn't happen by accident. The company is always a reflection of the person at the helm. Their attitude, their values, and their commitment to service excellence will drive the actions of others in the organization. Always has...always will.
Making an honest mistake is acceptable. Failing to fix it is not.