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— Ron Kaufman"The right measure is not how many customers you've got, but how closely you hold them."
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
— Ron Kaufman
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Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.
— Ron Kaufman
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