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Money is not the only thing that motivates employees. It's about making them happy.
Sep 17, 2025
It's for management to enthuse & motivate employees towards excellence in service; the profit incentive doesn't last
Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
Highly engaged employees make the customer experience. Disengaged employees break it.
Customer service is not a department, it's everyone's job.
Employees who are controlled cannot respond caringly, you need superior knowledge and real leadership, not management. Because of this we specifically developed a selection process for leaders; we don't hire managers.
Customer service is just a day-in, day-out ongoing, never-ending, unremitting, persevering, compassionate, type of activity.
Typical pay increases are not enough to motivate employees, but they are enough to irritate them. … Even when companies create seemingly significant pay differentiation between low and high performers, the actual cash increase is insufficient to sustain performance – or it drives the wrong behaviors. … Effective management is a system, not a pay plan. The mistake is that companies try to solve all their problems with pay.
There is no substitute for hard work.
Revolve your world around the customer and more customers will revolve around you.
Nobody cares how much you know, until they know how much you care.
Being on par in terms of price and quality only gets you into the game. Service wins the game.
Do what you do so well that they will want to see it again and bring their friends.
Customers don't expect you to be perfect. They do expect you to fix things when they go wrong.
If you work just for money, you'll never make it, but if you love what you're doing and you always put the customer first, success will be yours.
No company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.
Are you bored with life? Then throw yourself into some work you believe in with all your heart, live for it, die for it, and you will find happiness that you had thought could never be yours.
Work hard at work worth doing.
To win in the marketplace you must first win in the workplace.
There are only three measurements that tell you nearly everything you need to know about your organization's overall performance: employee engagement, customer satisfaction, and cash flow...It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.
Research indicates that workers have three prime needs: Interesting work, recognition for doing a good job, and being let in on things that are going on in the company.
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
Everything you've ever wanted is on the other side of fear.
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.
A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
The complaining customer represents a huge opportunity for more business.
Opportunity is missed by most people because it is dressed in overalls and looks like work.
Winning is not everything, but wanting to win is.
If you want to lift yourself up, lift up someone else.
Your most unhappy customers are your greatest source of learning.
Kind words can be short and easy to speak, but their echoes are truly endless.
How wonderful it is that nobody need wait a single moment before starting to improve the world.
If your actions inspire others to dream more, learn more, do more and become more, you are a leader.
Satisfaction lies in the effort, not in the attainment, full effort is full victory.
Talent wins games, but teamwork and intelligence wins championships.
If you think you can't, you're right.
No one can make you feel inferior without your consent.
Don't judge each day by the harvest you reap but by the seeds that you plant.
We are what we repeatedly do. Excellence, then, is not an act, but a habit.
Always treat your employees exactly as you want them to treat your best customers.
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