Customer Loyalty Quotes

Most of us understand that innovation is enormously important. It's the only insurance against irrelevance. It's the only guarantee of long-term customer loyalty. It's the only strategy for out-performing a dismal economy.

Risk more than others think safe.

When you help others feel important, you help yourself feel important too.

A rose on time is more valuable than a $1,000 gift that's too late.

When you can show concern about what matters to your customer, that's Business to Customer Loyalty, and you can bet on it, you've just acquired a customer for life.

In our way of working, we attach a great deal of importance to humility and honesty; With respect for human values, we promise to serve our customers with integrity.

The first step in exceeding your customer's expectations is to know those expectations.

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways.

Every day were saying, 'How can we keep this customer happy?' How can we get ahead in innovation by doing this, because if we don't, somebody else will.

Repeat business or behavior can be bribed. Loyalty has to be earned.

The easiest and most powerful way to increase customer loyalty is really very simple. Make your customers happy.

You don't earn loyalty in a day. You earn loyalty day-by-day.

Customer service is not a department, it's everyone's job.

If put to the pinch, an ounce of loyalty is worth a pound of cleverness.

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

Being on par in terms of price and quality only gets you into the game. Service wins the game.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

Know what your customers want most and what your company does best. Focus on where those two meet.

The goal as a company is to have customer service that is not just the best, but legendary.

Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.

If you're not serving the customer, your job is to be serving someone who is.

Profit in business comes from repeat customers

Excellent firms don't believe in excellence - only in constant improvement and constant change.

The purpose of a business is to create a customer.

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.

Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you.

Do what you do so well that they will want to see it again and bring their friends.

There is only one boss. The customer.

Every great business is built on friendship.

In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.

Customer satisfaction is worthless. Customer loyalty is priceless.

It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.

A satisfied customer is the best business strategy of all.

The next battle being fought by e-commerce companies will be for customer loyalty.

Branding is not merely about differentiating products; it is about striking emotional chords with consumers. It is about cultivating identity, attachment, and trust to inspire customer loyalty. Chinese brands score low on attributes such as “sophisticated,” “desirable,” “innovative,” “friendly,” and “trustworthy.”

Every company's greatest assets are its customers, because without customers there is no company.

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.

Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves

A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

The complaining customer represents a huge opportunity for more business.

The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.

Your most unhappy customers are your greatest source of learning.

Kind words can be short and easy to speak, but their echoes are truly endless.

Always do more than is required of you.

Coming together is a beginning; keeping together is progress; working together is success.

A social contract is the way out of this dilemma for corporations that want to lead in the 21st century by showing consumers how seriously they take customer loyalty and goodwill.