Explore the wonderful quotes under this tag
McDonald's is a people business, and that smile on that counter girl's face when she takes your order is a vital part of our image.
Sep 18, 2025
If I am selling to you, I speak your language. If I am buying, dann müssen sie Deutsch sprechen.
You cannot improve one thing by 1000% but you can improve 1000 little things by 1%.
Customer service is the new marketing.
In our way of working, we attach a great deal of importance to humility and honesty; With respect for human values, we promise to serve our customers with integrity.
In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts
Everything starts with the customer.
It's much harder to provide a great customer service than I would have ever realised. It's much more art than science in some of these other areas and not just about the facts but about how you are conveying them.
Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?
Good service leads to multiple sales. If you take good care of your customers, they will open doors you could never open by yourself.
Employees who believe that management is concerned about them as a whole person - not just an employee - are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability.
Big Government is erecting a panopticon state - one that sees everything, and regulates everything. It’s great “customer service,” except that you can never get out of the store.
The best time to do great customer service is when a customer is upset.
Our mission statement about treating people with respect and dignity is not just words but a creed we live by every day. You can't expect your employees to exceed the expectations of your customers if you don't exceed the employees' expectations of management.
There are no traffic jams along the extra mile.
Being on par in terms of price and quality only gets you into the game. Service wins the game.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
The goal as a company is to have customer service that is not just the best, but legendary.
Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.
If you're not serving the customer, your job is to be serving someone who is.
Profit in business comes from repeat customers
Do what you do so well that they will want to see it again and bring their friends.
There is only one boss. The customer.
The longer you wait, the harder it is to provide outstanding customer service.
Every great business is built on friendship.
Customers don't expect you to be perfect. They do expect you to fix things when they go wrong.
If you work just for money, you'll never make it, but if you love what you're doing and you always put the customer first, success will be yours.
Customer satisfaction is worthless. Customer loyalty is priceless.
It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.
A lot of companies have chosen to downsize, and maybe that was the right thing for them. We chose a different path. Our belief was that if we kept putting great products in front of customers, they would continue to open their wallets.
One of the greatest gifts you can give to anyone is the gift of attention
Every company's greatest assets are its customers, because without customers there is no company.
One of the greatest gifts you can give your husband is your own wholeness.
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.
Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves
A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.
Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
The complaining customer represents a huge opportunity for more business.
One customer well taken care of could be more valuable than $10,000 worth of advertising.
The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.
Your most unhappy customers are your greatest source of learning.
The best way to find yourself is to lose yourself in the service of others.
Providing great customer service is the most natural activity in the world. It’s fun to help others because it feels good.
Always do more than is required of you.
An efficient bartenders first aim should be to please his customers, paying particular attention to meet the individual wishes of those whose tastes and desires he has already watched and ascertained; and, with those whose peculiarities he has had no opportunity of learning, he should politely inquire how they wish their beverages served, and use his best judgment in endeavoring to fulfill their desires to their entire satisfaction. In this way he will not fail to acquire popularity and success.
To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.
Well done is better than well said.