Kevin Stirtz Quotes | Every contact we have with a customer influen...

"Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them."

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If you're not serving the customer, your job is to be serving someone who is.

— Jan Carlzon

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The goal as a company is to have customer service that is not just the best, but legendary.

— Sam Walton

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