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The more users' expectations prove right, the more they will feel in control of the system and the more they will like it.
Sep 10, 2025
Don't lose sight of user delight.
In the very beginning, Yelp started as a service where we really didn't think people would write reviews for fun. The whole concept of user-generated content was pretty nascent in 2004.
You don't have to please everyone-you have to please the user.
We have to stop optimizing for programmers and start optimizing for users.
The usability tests we have conducted during the last year have shown an increasing reluctance among users to accept innovations in Web design. The prevailing attitude is to request designs that are similar to everything else people see on the Web.
Rent is the portion of the earth, which is paid to the landlord for the user of the original and indestructible powers of the soil
When key users told us something wasn't working, we fixed it - immediately.
The greatest challenge Internet users face is information overload.
We want our users to use the Found Money feature so they can get extra money while they shop, which will be invested in their future. And that's a powerful idea for our customers, and it is a powerful idea for brands because from their perspective they are increasing loyalty for their brands by investing in their customers' future. And of course it helps us grow our business.
Through panel moderations and talks around culture, politics and identity I gradually gained opportunities to write in my own voice and not that of the brand. I'm interested in a lot of the languages that drive our culture. I'm interested in user experience as language or how societal malaise takes root. So through essays and short stories I began exploring some of these things.
When it comes to e-book playback devices and software, I have always thought that the emphasis on ergonomic concerns as a tipping point for the end-user population was misplaced.
I'm projecting somewhere between 100 million and 200 million computers on the Net by the end of December 2000, and about 300 million users by that same time.
Most people would agree that the details matter when it faces the user. But where the real debate is on things that don't face the user.
Rather than focus on trying to get a lot of customers to market yourself, really focus more on the actual product or service itself and existing users to, like, what would make them happier, what would make them come back more and more times or in our case buy more often.
I think a much better use of time and resources is to really focus on your existing users or customers and figure out what changes can you make in the Web site, the service, the product, whatever, to get them to come back more often to generate that repeat business and once you kind of figure out that formula, then when you get new customers the whole thing just kind of grows exponentially.
Focus on how the end-user customers perceive the impact of your innovation - rather than on how you, the innovators, perceive it.
The system should speak the users' language, with words, phrases and concepts familiar to the user, rather than system-oriented terms. Follow real-world conventions, making information appear in a natural and logical order.
Typing in all lowercase is popular among young people, SMS users, and anyone who feels literacy has become too time-consuming.
The fight against drug trafficking is a wildfire that threatens to consume those fundamental rights of the individual deliberately enshrined in our Constitution.
Treating your users as co-developers is your least-hassle route to rapid code improvement and effective debugging.
I regularly read Internet user groups filled with messages from people trying to solve software incompatibility problems that, in terms of complexity, make the U.S. Tax Code look like Dr. Seuss.
Given a choice between dancing pigs and security, users will pick dancing pigs every time.
Radically simplify the user interface, reinvent it, enough face lifts! You can put as much lipstick on a chicken as you want, it's never going to look good!
So much for the crusade against drugs . . . all America is actually doing is consolidating its position as the biggest dealer in addictive and lethal substances on the planet, waging war on all rivals, whether they take the form of the Thai domestic tobacco industry or the Colombian cocaine cartels.
You all know I have terminal cancer - and I have a lot of it. But what you may not know is that stress induces its spread and induces its activity. Stress may even bring it on.
This is the same problem I have with digital photography. The potential is always remarkable. But the medium never settles. Each year there is a better camera to buy and new software to download. The user never has time to become comfortable with the tool. Consequently too much of the work is merely about the technology. The HDR and QTVR fads are good examples. Instead of focusing on the subject, users obsess over RAW conversion, Photoshop plug-ins, and on and on. For good work to develop the technology needs to become as stable and functional as a typewriter.
With software products, it is usual to find that the software has major `bugs' and does not work reliably for some users... The lay public, familiar with only a few incidents of software failure, may regard them as exceptions caused by exceptionally inept programmers. Those of us who are software professionals know better; the most competent programmers in the world cannot avoid such problems.
There are no significant bugs in our released software that any significant number of users want fixed.
Each new user of a new system uncovers a new class of bugs.
It's abundantly clear by now that no DRM system can stop serious pirates. A DRM system that stops serious pirates, and simultaneously gives broad leeway to ordinary users, is even harder to imagine.
Middle-income countries are the biggest users of GMOs. Places like Brazil.
To devise an information processing system capable of getting along on its own - it must handle its own problems of programming, bookkeeping, communication and coordination with its users. It must appear to its users as a single, integrated personality.
A new report claims that William Shakespeare was a marijuana user and may have been high when he wrote some of his plays. Which explains that one line: 'To be, or not to be . . . Wait, what was the question?'
I think it's pretty obvious to most people that Napster is not media specific, but I could see a system like Napster evolving into something that allows users to locate and retrieve different types of data other than just MP3s or audio files.
To the designer, great design is beautiful design. A significant amount of effort must be placed into making the product attractive. To the client, great design is effective. It must bring in customers and meet the goals put forth to the designer in the original brief. To the user, great design is functional. It’s easy to read, easy to use and easy to get out of it what was promised Truly great design, then, is when these three perspectives are considered and implemented equally to create a final product that is beautiful, effective and functional.
The office is the laboratory and meeting your users is like going into the field. You can't just stay in the lab. And it's not just asking users what they want, it's about seeing what they're doing.
The world is a big place. There are lots of smart people in it. Entrepreneurs are kidding themselves if they think they have any kind of monopoly on knowledge. And, sure as I'm a Macintosh user, on the same day that an entrepreneur tells this lie, the venture capitalist will have met with another company that's doing the same thing.
Well Web services are nothing more than a way for users to interact with applications.
Surrogate experience and surrogate environments have become the American way of life. Distinctions are no longer made, or deemed necessary, between the real and the false; the edge usually goes to the latter, as an improved version with defects corrected - accessible and user-friendly.
Ron Paul warned everyone that the Patriot Act could be used against innocent American citizens. His critics said he was siding with terrorists. Now, either A. Ron Paul was right. Or B. All Verizon users are terrorists.
I have always believed that technology should do the hard work - discovery, organization, communication - so users can do what makes them happiest: living and loving, not messing with annoying computers! That means making our products work together seamlessly.
The strategy of Tumblr is very elegant.. The atomic unit of user experience is the same as the ads.
Armed with nothing more than a Facebook user's phone number and home address, anyone with an Internet connection and a few dollars can obtain personal information they should never have access to, including a user's date of birth, e-mail address, or estimated income.
Why is it that drug addicts and computer aficionados are both called users?
There are criminals who are drug users, but most addicts are criminals only by virtue of prohibition or from resorting to crime to pay inflated black market prices.
Trail conflicts can and do occur among different user groups, among different users within the same user group, and as a result of factors not related to users' trail activities at all. In fact, no actual contact among trail users need occur for conflict to be felt.
It's much to the credit of the rest of the world that they have gone ahead and tried to do the Kyoto accords on their own. It makes it unbelievably difficult to do that, for a variety of economic and regulatory reasons, without the participation of the biggest energy user in the world.
If an NSA, FBI, CIA, DIA, etc analyst has access to query raw SIGINT databases, they can enter and get results for anything they want. Phone number, email, user id, cell phone handset id (IMEI), and so on - it's all the same.
An abundance of Twitter users believe they can troll and rant with impunity, no matter how debasing or even threatening their 140-character posts pose.