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Unless you can find some sort of LOYALTY, you cannot find unity and peace in your active living.
Sep 17, 2025
You've got to give loyalty down, if you want loyalty up.
I'll take fifty percent efficiency to get one hundred percent loyalty.
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways.
Repeat business or behavior can be bribed. Loyalty has to be earned.
You don't earn loyalty in a day. You earn loyalty day-by-day.
Customer service is not a department, it's everyone's job.
If put to the pinch, an ounce of loyalty is worth a pound of cleverness.
Lack of loyalty is one of the major causes of failure in every walk of life
Don't find customers for your products, find products for your customers.
Revolve your world around the customer and more customers will revolve around you.
If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.
If you're not serving the customer, your job is to be serving someone who is.
Profit in business comes from repeat customers
The purpose of a business is to create a customer.
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you.
Do what you do so well that they will want to see it again and bring their friends.
There is only one boss. The customer.
Every great business is built on friendship.
Customer satisfaction is worthless. Customer loyalty is priceless.
It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.
Make your product easier to buy than your competition, or you will find your customers buying from them, not you.
Every company's greatest assets are its customers, because without customers there is no company.
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.
Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves
A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.
Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
The complaining customer represents a huge opportunity for more business.
Your most unhappy customers are your greatest source of learning.
Kind words can be short and easy to speak, but their echoes are truly endless.
Always do more than is required of you.
Coming together is a beginning; keeping together is progress; working together is success.
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