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When you're out of quality, you're out of business.
Sep 17, 2025
Make the workmanship surpass the materials.
When a system is stable, telling the worker about mistakes is only tampering.
All anyone asks for is a chance to work with pride.
If you can't describe what you are doing as a process, you don't know what you're doing.
Patience and foresight are the two most important qualities in business
Whenever there is fear, you will get wrong figures.
The most dangerous kind of waste is the waste we do not recognize.
It is easier to do a job right than to explain why you didn't.
Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.
The emphasis should be on why we do a job.
Most of what we call management consists of making it difficult for people to get their work done.
There is nothing so useless as doing efficiently that which should not be done at all.
Management by objective works - if you know the objectives. Ninety percent of the time you don't.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
Excellent firms don't believe in excellence - only in constant improvement and constant change.
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
There is only one boss. The customer.
Quality is more important than quantity. One home run is much better than two doubles.
Quality is the best business plan.
Whenever you see a successful business, someone once made a courageous decision.
The entrepreneur always searches for change, responds to it, and exploits it as an opportunity.
Innovation distinguishes between a leader and a follower.
The first responsibility of a leader is to define reality.
If one does not know to which port one is sailing, no wind is favourable.
The quality of a person's life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor.
A business that makes nothing but money is a poor business.
Quality means doing it right when no one is looking.
If you do not know how to ask the right question, you discover nothing.
Successful people ask better questions, and as a result, they get better answers.
Sometimes when you innovate, you make mistakes. It is best to admit them quickly, and get on with improving your other innovations.
You're at your best when you don't know what you're doing.
Pressure is something you feel when you do not know what you are doing.
When you don't know what you're doing, fake it.
Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity.
Your most unhappy customers are your greatest source of learning.
There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
It is not necessary to change. Survival is not mandatory.
The best way to predict the future is to study the past, or prognosticate.
The best way to predict the future is to create it.
The best way to predict the future is to invent it.
The most reliable way to predict the future is to create it.
Quality is never an accident. It is always the result of intelligent effort.
Success is a lousy teacher. It seduces smart people into thinking they can't lose.
Many of life's failures are people who did not realize how close they were to success when they gave up.
Coming together is a beginning; keeping together is progress; working together is success.
Those who can’t change their minds can’t change anything.
Progress is impossible without change; and those who cannot change their minds cannot change anything.
To improve is to change; to be perfect is to change often.
Well done is better than well said.